Have Your Say
Help us improve how you receive rates notices
Currently, most of our rate notices are sent by mail, which comes with significant operational costs for the City. By encouraging more residents to switch to digital notices – and making that experience as simple and hassle-free as possible – we can reduce costs and reinvest those savings into the services and improvements that matter most to our community.
To do this effectively, we need your input. We want to better understand what might be holding people back from going digital and what would make the switch more appealing. Your insights will directly shape how we improve our communication, streamline the process and enhance the online experience.
Together, we can create a smarter, more sustainable way forward.
Our Customer Experience team will be attending the Community Conversation Event to be held at The Nest Youth Hub (17 Gheringhap Street, Geelong) 4:30–6:30 pm on 14 May. Please come along to meet the team and Have Your Say about your City of Greater Geelong Rate Notice.
Please take our survey to help shape how we improve our communication, streamline the process and enhance the online experience.
Hard copies are available upon request. Please contact the officer in the 'Who's Listening' section of this page.
Your feedback is important to us, please visit one or more of the feedback options below to have your say.
Customer Experience Specialist
City of Greater Geelong
Wadawurrung Country
PO Box 104
Geelong VIC 3220
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Have questions or want to learn more about a project, contact us below:
| Phone | 03 5272 5272 |
|---|---|
| Website | www.geelongaustralia.com.au/contact/ |
The National Relay Service is available as a phone solution for people who are deaf or have a hearing or speech impairment.
We Acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past, present and emerging. We Acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.
