In the coming weeks you may receive a call from market research agency National Field Services, who are conducting a community satisfaction survey for us.

All responses and details remain confidential and are not shared with the City – we only see the overall results.


The Victorian Government undertakes a survey on behalf of local councils to measure the community’s perception of our performance over 12 months.

Our Local Government Community Satisfaction Survey occurs quarterly and involves a total of 600 telephone interviews, conducted by an independent research agency.

If you receive a phone call, we encourage you to take this opportunity to provide your feedback on how we’re performing.

If you have any questions, please contact us or go to the statewide survey.

Summaries from previous years survey can be found here.

Please remember:

  • We never ask for people by name (we don’t have names)
  • We will always identify as National Field Services and introduce themselves by name (e.g. Mark from National Field Services)
  • We will always say how long we expect the survey to take
  • Calls will come from a number with the prefix: (03) 9977 …… This may change over time but we will not call from a mobile number.


  • Timeline item 1 - active

    Community Satisfaction Survey underway

    Mid June 2022

  • Timeline item 2 - incomplete

    Community Satisfaction Survey ends

    Early July 2022