The City of Greater Geelong would like to inform residents that from the Tuesday 20 January - Sunday 15 March, 2026 your household may receive a call from an independent market research agency, National Field Services.

They have been commissioned to conduct a community satisfaction survey on behalf of the council. Similar surveys will be undertaken across Victorian councils. The survey has been designed to assess the performance of the City of Greater Geelong across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

This is the first interviewing wave of three across the coming year. The survey will involve 500 interviews conducted among a representative sample of residents.

We appreciate you taking the time to assist us with your valuable feedback.

Please be assured that your details and individual responses are confidential. Only the overall results are shared with the City of Greater Geelong.

If you have any questions, please contact us or go to the statewide survey.

Summaries from previous years survey can be found here.

Please note.

To help you further identify that the call for the Quarterly Community Satisfaction Survey below is for the City of Greater Geelong, please note:

  • To help you further identify that the call is for the City of Greater Geelong, please note:
  • The caller will identify as National Field Services and introduce themselves by name (e.g. Mark from National Field Services)
  • You will not be asked for by name (National Field Services callers do not have names).
  • You will only be asked for two pieces of personal detail; your age and gender. This is to ensure we are hearing from all sections of our community.
  • You will not be asked about income, or for your name or address.
  • You will always be told how long the survey is expected to take (no longer than 12 minutes).
  • Calls will come from a number with the prefixes: (03) 5202, (03) 5141 or (03) 4217. This may change over time, but we will not call from a mobile number.
  • Calls will only be made between 4.30pm – 8:30pm on a weekday, between 9.30am – 5pm on a Saturday and 10am – 5pm on a Sunday.
  • If the call doesn't meet the criteria above and you believe it may be a scam, you can report it here.

  • Quarterly Community Satisfaction Survey

    The Victorian Government undertakes a survey on behalf of local councils to measure the community’s perception of our performance over 12 months.

    The survey occurs quarterly and involves a total of 500 telephone interviews, conducted by an independent research agency.

    The next quarter surveys will be conducted between Tuesday 20 January - Sunday 15 March, 2026.

    If you receive a phone call, we encourage you to take this opportunity to provide your feedback.

The personal information requested by the National Field Services is being collected on behalf of the City of Greater Geelong for the purpose of measuring the community’s perception of our performance over 12 months or any other directly related purpose. If the personal information is not collected, we may not be able to contact you for further questions or solutions. Your personal information will only be disclosed to carry out a deeper analysis of the data* or as required to do so by law. Our privacy policy is available on our website. If you wish to alter any of the personal information you have supplied to City of Greater Geelong, please contact us by sending an email to privacy@geelongcity.vic.gov.au.