Welcome

From time to time the City, or market research agencies working on our behalf, may contact you to conduct a community or customer satisfaction survey.

All responses and details remain confidential and are not shared with the City – we only see the overall results.

We will post information about these surveys below so that you can be confident the person you are speaking to, or have received an email from, is who they say they are.

Please note.

To help you further identify that the call for the Quarterly Community Satisfaction Survey below is for the City of Greater Geelong, please note:

  • The caller will identify as National Field Services and introduce themselves by name (e.g. Mark from National Field Services)
  • You will not be asked for by name (National Field Services callers do not have names).
  • You will only be asked for two pieces of personal detail; your age and gender. This is to ensure we are hearing from all sections of our community.
  • You will not be asked about income, or for your name or address.
  • You will always be told how long the survey is expected to take (no longer than 15 minutes).
  • Calls will come from a number with the prefix: (03) 9977. This may change over time, but we will definitely not call from a mobile number.
  • Calls will only be made between 9am – 8:30pm on a weekday or between 9am or 5pm on a weekend.
  • If the call doesn't meet the criteria above and you believe it may be a scam, you can report it here.

The personal information requested by the National Field Services is being collected on behalf of the City of Greater Geelong for the purpose of measuring the community’s perception of our performance over 12 months or any other directly related purpose. If the personal information is not collected, we may not be able to contact you for further questions or solutions. Your personal information will only be disclosed to carry out a deeper analysis of the data* or as required to do so by law. Our privacy policy is available on our website. If you wish to alter any of the personal information you have supplied to City of Greater Geelong, please contact us by sending an email to privacy@geelongcity.vic.gov.au.